Advancing clinical research by embedding trials directly into real-world care delivery.

Privacy Policy

Last Update: 09 Sep, 2025

Privacy Policy.

Last updated Sept. 09, 2025

This Privacy Notice for Trial IQ Technologies, LLC (“Trial IQ,” “we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.trialiq.ai, or any website of ours that links to this Privacy Notice
  • Use our platform, dashboards, APIs, or other tools provided by Trial IQ
  • Engage with us in other related ways, including any sales, marketing, support, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. Trial IQ is responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at legal@trialiq.ai.

Summary of Key Points.

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reviewing the sections below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information for website visitors. For customers using our Services for clinical trial enablement workflows, information may include health-related data and, in some cases, Protected Health Information (“PHI”). Where Trial IQ processes PHI, it does so as a Business Associate under HIPAA and pursuant to applicable agreements (such as a Business Associate Agreement). See our Privacy, Use, and Disclosure Policy (HIPAA) for additional details.

Do we collect any information from third parties?
We may collect information from public databases, marketing partners, social media platforms, and other outside sources, to the extent permitted by law.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent or as otherwise permitted by law.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties, including service providers and vendors that support our operations, and in connection with corporate transactions.

How do we keep your information safe?
We maintain organizational and technical safeguards designed to protect your personal information. However, no electronic transmission or storage can be guaranteed to be 100% secure.

What are your rights?
Depending on where you are located, applicable privacy laws may provide you certain rights regarding your personal information.

How do you exercise your rights?
The easiest way to exercise your rights is by contacting us at legal@trialiq.ai. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents.

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  7. HOW LONG DO WE KEEP YOUR INFORMATION?
  8. HOW DO WE KEEP YOUR INFORMATION SAFE?
  9. DO WE COLLECT INFORMATION FROM MINORS?
  10. WHAT ARE YOUR PRIVACY RIGHTS?
  11. CONTROLS FOR DO-NOT-TRACK FEATURES
  12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
  14. DO WE MAKE UPDATES TO THIS NOTICE?
  15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. What Information Do We Collect?

Personal information you disclose to us
In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, request information about our products and Services, participate in activities on the Services, submit forms, or otherwise contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services and may include:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles and organization information
  • usernames and passwords
  • contact preferences
  • billing addresses
  • payment information (processed by third-party payment processors)

Sensitive Information. We do not intentionally collect sensitive personal information from website visitors. If you submit sensitive information to us voluntarily, you consent to our processing of that information as described in this Policy.

Payment Data. We may collect data necessary to process payments if you purchase Services. Payment processing is handled by third-party payment processors. Trial IQ does not store full payment card numbers except as permitted by the payment processor and applicable law.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected
In Short: Some information—such as your IP address and/or browser and device characteristics—is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as:

  • IP address
  • browser and device characteristics
  • operating system
  • language preferences
  • referring URLs
  • device identifiers
  • country, approximate location
  • information about how and when you use our Services

We collect this information to maintain security and operation of the Services and for analytics and reporting.

Log and Usage Data. Diagnostic, usage, and performance information our servers collect and record in log files.

Device Data. Information about the device you use to access the Services.

Location Data. We may collect imprecise location data (e.g., based on IP address). Some devices allow precise geolocation; you can control location permissions through your device settings.

Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services, we may obtain information from other sources such as public databases, data providers, joint marketing partners, affiliate programs, and social media platforms, as permitted by law. This may include business contact details, job titles, email addresses, phone numbers, and professional profile information.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We may process your personal information for reasons including:

  • To facilitate account creation, authentication, and account management
  • To provide, operate, and maintain the Services
  • To respond to inquiries and provide support
  • To send administrative information, updates, and security notices
  • To protect our Services, prevent fraud, and enforce our terms
  • To comply with legal and regulatory obligations
  • To support sales, marketing, and events (subject to your preferences and applicable law)
  • To save or protect an individual’s vital interests where necessary to prevent harm

In Short: We process personal information only when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU/UK, we may rely on:

  • Consent (you can withdraw at any time)
  • Contractual necessity (to provide Services)
  • Legal obligations (compliance and enforcement)
  • Legitimate interests (e.g., securing our Services, improving operations), except where overridden by your rights
  • Vital interests (protecting safety)

If you are located in Canada, we may rely on express or implied consent, and other legal bases permitted under applicable law.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations and/or with specific third parties.

We may share personal information:

  • With service providers that support our operations (e.g., hosting, analytics, security, customer support), under contractual confidentiality and security obligations
  • In connection with business transfers, such as mergers, acquisitions, financing, or sale of assets
  • For legal and compliance reasons, such as to respond to lawful requests, protect rights, and enforce agreements

Where Trial IQ processes PHI as a Business Associate, disclosures are additionally governed by HIPAA and applicable Business Associate Agreements.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and similar tracking technologies to collect and store your information.

We may use cookies, pixels, and similar technologies to help maintain security, enable features, save preferences, and analyze usage.

Some third parties may also use tracking technologies for analytics. Where required, we provide choices to manage cookie preferences.

6. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers may be located in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other jurisdictions where we or our service providers operate. We use appropriate safeguards where required by law.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We retain personal information as long as needed for the purposes described in this Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, regulatory requirements). When no ongoing legitimate business need exists, we will delete or anonymize information, or securely store and isolate it until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through organizational and technical security measures.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed to be 100% secure. You should access the Services in a secure environment and use strong credentials.

9. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect personal information from individuals under 18. If we learn we have collected such information, we will take steps to delete it. If you believe we collected information from a minor, contact us at legal@trialiq.ai.

10. What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.

Depending on applicable law, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information (subject to limitations)
  • Request restriction or objection to processing
  • Request portability of certain information
  • Withdraw consent where processing is based on consent

You can make a request by contacting us at legal@trialiq.ai.

11. Controls for Do-Not-Track Features.

Most web browsers include a Do-Not-Track (“DNT”) setting. Because no uniform standard exists, we do not currently respond to DNT signals. If a standard is adopted that we must follow, we will update this Policy accordingly.

12. Do United States Residents Have Specific Privacy Rights?

In Short: Depending on your state of residence, you may have rights regarding your personal information.

If you are a resident of certain U.S. states, you may have rights to access, correct, delete, and obtain a copy of your personal information, and to opt out of certain processing such as targeted advertising, sale of personal data, or profiling in furtherance of decisions with legal or similarly significant effects.

We do not sell personal information in the manner commonly understood under many state laws. If our use of certain technologies is considered “sharing” for targeted advertising under applicable law, you may have the right to opt out by contacting us at legal@trialiq.ai.

We may honor opt-out signals such as the Global Privacy Control (GPC) where required.

13. Do Other Regions Have Specific Privacy Rights?

In Short: You may have additional rights based on the country where you reside.

Residents of certain jurisdictions (e.g., Australia, New Zealand, South Africa) may have additional rights regarding access and correction of personal information and may file complaints with local regulators as permitted by law.

14. Do We Make Updates To This Notice?

In Short: Yes, we may update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by the revised date in the front matter. If we make material changes, we may provide additional notice as required.

15. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us by email at:

Trial IQ Technologies, LLC
Email: legal@trialiq.ai
Website: https://www.trialiq.ai

16. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on applicable law, you may have the right to request access to, correct, or delete your personal information, or to withdraw consent to processing. To make a request, contact us at legal@trialiq.ai with sufficient information to verify your identity and process the request securely.